Senior Business Systems Analyst

ZenBusiness is a company dedicated to helping entrepreneurs launch and manage their businesses. The Senior Business Systems Analyst role involves leading discovery efforts, translating business needs into clear requirements, and driving implementation of data-driven solutions across business systems.

Responsibilities:

• Lead discovery efforts to analyze complex business processes across product, sales, and customer success operations
• Translate ambiguous business needs into clear requirements, user stories, process maps, and system designs
• Break down high-level concepts into actionable deliverables (data maps, workflows, diagrams)
• Act as a bridge between business and technical teams, ensuring shared understanding and alignment
• Partner with Product, Engineering, and Business Systems teams to design and enhance internal tools and platforms that improve operational efficiency and user experience
• Analyze data to identify trends, inefficiencies, and opportunities for optimization
• Identify opportunities to leverage AI (e.g., ChatGPT, Claude, Gemini) and automation to improve workflows, decision-making, and customer experience
• Help establish scalable frameworks for AI-driven process improvement and quality measurement
• Own and maintain high-quality documentation in Jira
• Build strong stakeholder relationships and communicate insights effectively to both technical and non-technical audiences

Requirements:

• 6+ years of experience in business systems analysis, product operations, or similar roles
• Proven ability to analyze complex systems and drive solutions from concept through implementation
• Strong experience with Salesforce and integrated business systems
• Demonstrated experience with process mapping, requirements gathering, and system design
• Strong data skills (analysis, mapping, validation, KPI definition)
• Experience working with cross-functional teams in Agile/Scrum environments
• Ability to operate independently in a fast-paced, ambiguous environment
• Excellent communication and stakeholder management skills
• Experience with AI tools and conversational analytics (e.g., analyzing user interactions, prompt optimization, workflow automation)
• Familiarity with iPaaS/integration tools (Workato, Zapier, MuleSoft, etc.)
• Experience with SQL and BI tools (Snowflake, Tableau, etc.)
• Background in SaaS, customer lifecycle, or operational systems
• Experience with telephony, chat, or customer communication platforms
• Experience in high-growth startups where systems must scale rapidly
• Thrives in ambiguity and executes with a builder mindset