Key skills
LinuxRemote Work
About this role
Role Overview
- Respond to customer inquiries (voice or other digital communications) for an assigned product(s)
- Provide technical support to Cohesity customers, partners, and field support staff
- Resolve cases per productivity, performance and SLA standards
- Research, document, and collaborate on cases
- Participate in Technical Support Engineer Process Community Meetings and Innovation Teams
Requirements
- 4+ years of Sys Admin or related enterprise Technical Support
- Language proficiency in Mandarin a must
- Diploma holders / Graduates / Postgraduates in Engineering / Science
- CompTIA: Linux+, Network+, Server+ certifications
- Red Hat: RHCSA, RHCE
- Cisco: CCNA, CCNP
- Experience in Net Backup and Data Protection
Tech Stack
- Linux
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Health insurance
- Remote work options