Provide hands-on support and troubleshooting for on-premise deployments and workloads deployed in the AWS Cloud environment.
Actively participate as a contributing member of a geographically distributed support team.
Apply foundational understanding of cloud service delivery models — PaaS, IaaS, and SaaS.
Use your working knowledge of the AWS platform to assist in diagnosing cloud-related performance, availability, and configuration issues.
Clear, professional, and empathetic communication with end users, customers, and internal stakeholders.
Adhere to defined incident management processes, escalation paths, and runbooks to resolve support tickets efficiently.

Bachelor’s in Computer Science or related disciplines.
2-3 years relevant software technical support experience.
Experience with the AWS Cloud Computing environment.
Ability to work well as part of a geographically diverse team.
Basic knowledge about Application Support/PAAS/IAAS/SAAS.
Excellent verbal and written communication skills.
Ability to work well under pressure following defined processes.
Ability to organize multiple priorities while paying exceptional attention to detail and quality.
RHCSA/RHCE certification /ITIL certifications are desirable.
Experience in a programming language (Java, Python, .Net, C/C++).
Experience in debugging and resolving issues.
Knowledge of PostgresDB or other relational database.
Prompt engineering, able to prompt and work with and improve process with AI.

An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Technical Support Engineer II – Scores Software Team

Key skills