Orchestrates and oversees the entire implementation process for new cases and re-enrollments
Develops and manages case implementation project plans for each new and re-enrolled case
Coordinates with external and internal partners including enrollment firms and Payroll Deduction Specialists to ensure necessary steps are completed in a timely and accurate manner
Conducts product and technology platform enrollment training for key agencies, brokers, and producers
Participates in VIP and Finalist Meetings
Demonstrates a solid knowledge of Trustmark’s products, services and technology platforms
Displays a base understanding of interdependencies/relationships with other internal partners
Establishes self to producers, clients and enrollment partners as Trustmark’s single point of contact for all case set-up and enrollment activities

Minimum of three years insurance industry knowledge and/or experience in operations or account management
Four-year degree or equivalent
Ability to travel up to 40% within assigned territory
Strong project management skills
Presenting and training experience
Excellent interpersonal and communications skills both verbal and written
Good presence, strong team player, encouraging, diplomatic and flexible
Ability to listen well, be persistent and patient in understanding customer needs
Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight

Health/dental/vision
Life insurance
FSA and HSA
401(k) plan
Employee Assistant Program
Back-up Care for Children, Adults and Elders
Many health and wellness initiatives
Wellness program that enables employees to participate in health initiatives to reduce insurance premiums

Implementation Manager

Key skills