Lead solution design and requirement decomposition, translating mission/business needs into technically sound ServiceNow designs (data model, workflows, integrations)
Facilitate deep-dive working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutions
Produce high-quality design artifacts (user stories, acceptance criteria, data mappings, workflow diagrams) that are implementation-ready for development teams
Drive OOTB-first design decisions, evaluating tradeoffs across configuration vs customization with a focus on maintainability and upgradeability
Partner closely with developers and architects to refine backlog, resolve technical ambiguities, and ensure alignment to platform standards (CMDB/CSDM, security, governance)
Support testing and validation efforts, ensuring delivered solutions meet functional, technical, and data integrity requirements

6 years relevant experience with Bachelors in related field
4 years relevant experience with Masters in related field
High School Diploma or equivalent and 10 years relevant experience
10 years relevant experience with Bachelors in related field
8 years relevant experience with Masters in related field
High School Diploma or equivalent and 14 years relevant experience
ServiceNow Certified System Administrator (CSA)
5+ years as a Business Analyst with at least 3 years Business Analyst Supporting ServiceNow implementations
Experience translating business requirements into technical stories and acceptance criteria
Experience working on/with Agile/Scrum delivery teams
Security + Certification to be obtained within 3 months of hire
TS/SCI clearance required at time of hire with ability to obtain Poly

ServiceNow Technical Business Analyst

Key skills