Analyse and document business requirements with a strong focus on UX, UI and end‑ to ‑ end customer journeys
Manage and de‑escalate client concerns with confidence and professionalism
Support the day ‑ to ‑ day running of the team, ensuring high‑quality delivery outputs
Work closely with a Senior Business Analyst who will mentor and guide you
Help grow and manage the product through strong process, prioritisation and collaboration
Liaise with stakeholders across all levels of the business
Coordinate vendors and support third ‑ party integrations (exposure to integrations is a plus)

2–5 years’ experience as a Business Analyst in a digital or software environment
Strong understanding of UX/UI and user journeys (eCommerce experience beneficial, not essential)
Comfortable multitasking and adapting in a fast‑paced environment
Process‑driven, delivery‑focused and eager to take ownership
Confident communicator who can work with both technical and non‑technical teams
Willingness to be mentored and grow into increased responsibility

Mid-Level Business Analyst, eCommerce, Digital

Key skills