Senior Client Success Manager

Role Overview

• Serving as the main point of contact for Lytx clients
• Managing assigned client relationships throughout the client lifecycle
• Designing a program solution that best meets client needs
• Educating clients on best practices
• Focusing on change management and user adoption
• Building strong relationships resulting in high levels of client engagement
• Designing and configuring the platform during deployment
• Consulting on change management, communication strategy, and risk management
• Collaborating with cross-functional teams for program success
• Creating and delivering effective onsite and web-based training
• Presenting data analytics highlighting program performance
• Partnering with Account Team on expansion opportunities and renewal efforts
• Contributing to the development of internal processes & consulting strategy
• Assisting in managing or leading special projects as needed

Requirements

• Bachelor’s degree, or equivalent years of experience desired
• 5
• 7 years’ experience in an account management role within a fast-paced, commercial products or SaaS environment
• Strong customer focus and problem resolution skills
• Experience working with decision makers within an organization
• Aptitude for numbers and expert skills with Microsoft Excel
• Ability to effectively present key performance metrics to executive level clients
• Great organizational skills for customer and product information
• Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills
• Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.
• Demonstrated success managing complex projects
• Experience with managed services, trucking, and fleet industry is highly preferred
• Ability to travel 10
• 15%

Benefits

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs