Network Engineering Supervisor – Night Shift
Philippines
Full Time
2 weeks ago
Visa Sponsorship
About this role
Role Overview
- Oversee and supervise staffing and operations of technical staff
- Manage key performance indicators including average speed to answer, abandon rate, etc.
- Interface with backline engineering regarding escalations
- Handle difficult customer inquiries and complaints
- Assist in scheduling and assigning technical staff
- Participate in weekly customer care calls
Requirements
- Bachelor's Degree
- 2-5 Years Relevant Work Experience
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development