Manage the full project lifecycle for client implementations, from initiation and planning to execution, monitoring, and closure.
Develop comprehensive project plans, including scope, objectives, deliverables, timelines, resource allocation, and risk management strategies.
Act as the primary point of contact for clients throughout the implementation process, fostering strong relationships and managing expectations effectively.
Facilitate and lead project meetings, including kick-off calls, status updates, and post-implementation reviews.
Coordinate internal and external resources, including technical teams, payroll specialists, and third-party vendors, to ensure project milestones are met.
Identify, track, and resolve project issues and risks, escalating as necessary to senior management.
Ensure adherence to CloudPay's implementation methodology, best practices, and quality standards.
Provide regular and accurate project status reports to clients and internal stakeholders.
Conduct post-implementation reviews to identify lessons learned and contribute to continuous process improvement.
Potentially manage multiple implementation projects concurrently.

Proven experience (5+ years) as a Project Manager, specifically within software implementation
Demonstrable experience managing complex client-facing projects from inception to completion
Strong understanding of project management methodologies (e.g., Waterfall, Agile, PRINCE2) and tools
Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
Solid organizational skills with the ability to manage multiple priorities and deadlines effectively
Strong problem-solving abilities and a proactive approach to issue resolution
Proficiency in project management software (e.g., MS Project, Asana, Jira) and Microsoft Office Suite
Experience with global payroll or payments solutions is highly desirable
Degree in Business Administration, Computer Science, or a related field
Project Management Professional (PMP) or equivalent certification is a plus

Implementation Project Manager

Key skills