Design and build the internal systems and automation that enable our operations and clinical teams to manage growing volumes
Own the end-to-end checkout and post-purchase flows that drive long-term patient value
Lead deep technical integrations with key pharmacy and fulfillment partners to ensure real-time data accuracy and a frictionless delivery experience
Manage the rollout of new commerce functionality, including advanced payment systems and sophisticated recurring order management
Partner as the primary product lead for Engineering, while working closely with Operations, Clinical, and Marketing teams

5+ years of professional experience in E-commerce, specifically within a Product Management and/or a deeply technical Operational role (e.g., Product Ops, E-com Ops)
Demonstrated experience building, implementing, or optimizing internal tools and systems (such as Zendesk or custom internal dashboards)
Significant experience managing complex API integrations and working closely with engineering teams on system architecture
Hands-on experience or deep familiarity with Shopify (or similar e-commerce platforms)
A strong understanding of how commerce UI/UX (cart, checkout, and post-purchase communication) directly impacts customer retention and lifetime value
A "get it done" mindset with the ability to navigate complex logistical challenges and turn them into streamlined digital solutions in a fast-paced environment.
Exceptional stakeholder management skills, with the ability to balance competing priorities from Marketing and Operations while keeping the Engineering team focused on high-leverage work.

Senior Product Manager, Commerce

Key skills