Specialist Adoption Architect 3

Role Overview

• Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products
• Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions
• May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client
• May provide software development and consultation to prospective users and/or product capability assessment and validation
• Ensures that the product application/solution is functioning according to specifications
• May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications
• Match here if incumbents are providing both pre and post-sales technical support; working with the customer from prior to the sale, through delivery and installation
• Executes and documents technical engagements, as defined by the customer’s Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products
• Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices
• Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources
• Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption
• Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes

Requirements

• Ability to lead and deliver consultative type customer-facing engagements
• Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience)
• Proficient verbal and written English communication skills, with an ability to convey complex information to customers both clearly and concisely
• Demonstrable presentation and facilitation skills
• Experience in defining and gathering goals, requirements, and determining outcomes, which can be used to plan work to be done with customers to ultimately deliver on customer outcomes
• Willingness to travel within the region, visit customers and partners, attend conferences and other events
• Experience with and intimate knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience
• Experience in scripting and coding (especially Python)
• Expert level hands-on experience with AAP
• High-level familiarity with Chef, Puppet, Salt, and others in the space
• Significant technical experience in at least one major IT domain, such as Infrastructure-as-a-Service (IaaS) or Platform-as-a-Service (PaaS) solutions
• Linux-based workloads
• Continuous integration (CI) and continuous deployment (CD) pipeline
• Network technologies like Cisco, Juniper, Checkpoint
• Kubernetes and container-based deployments
• Public cloud providers such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud, or IBM Cloud
• Windows-based environment management
• InfoSec / Security Operations

Tech Stack

• Ansible
• AWS
• Azure
• Chef
• Cloud
• Kubernetes
• Linux
• Puppet
• Python
• SaltStack

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account
• healthcare and dependent care
• Health Savings Account
• high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!