Collections Specialist

Role Overview

• Respond and assist in resolving high-volume billing inquiries in a timely manner.
• Make outbound calls/emails to resolve outstanding balances.
• Prepare and maintain records of accounts receivables, including receipts.
• Manage customer accounts, such as updating contacts, processing payments.
• Applying incoming cash receipts and wire payments to the appropriate general ledger.
• Establish payment arrangements, post customer payments and contact customers regarding overdue invoices.
• Perform weekly reporting and month-end balancing activities.
• Complete month end tasks and assist with closing procedures.

Requirements

• 3+ year of relevant experience in accounts receivables
• Strong customer service skills and professional demeanor
• Experience reviewing contracts
• Excellent verbal and written communication skills
• Strong attention to detail while maintaining consistent workflow and meeting deadlines
• Proficient in Microsoft Word and Excel
• Previous experience in collections.
• Zuora, Salesforce, Mac, and NetSuite experience preferred

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
• Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch
• treadmill workstations
• Zen, and wellness rooms within our BRIC headquarters