A/R Collections Specialist

Role Overview

• Maintains and manages aging report for assigned accounts.
• Actively follow up with customers for any upcoming and past due balances.
• Research and resolution of customer billing and payment discrepancies, escalating accounting‑related issues to management as needed.
• Maintains accurate and complete records concerning billing and collection activity including documenting discussions and computer notes.
• Processing high volume of AR transactions (such as cash application, past due follow-up; resolve customers’ disputes).
• Reviews and supports onboarding of new customers, including: Reviewing credit applications for completeness and required documentation Verifying customer billing terms and payment methods Identifying whether customers utilize third‑party payment portals/sites (e.g., customer AR portals) and coordinating setup or access as needed.
• Partners with internal teams to ensure accurate customer setup and smooth billing/collection processes.
• Escalates credit or risk concerns to management per company policy.
• Other duties as assigned by management.

Requirements

• BS degree in Finance, Accounting or equivalent, ideal.
• Solid understanding of basic accounting principles, fair credit practices.
• Minimum 2 years of experience working as in accounts receivables.
• Must have excellent written and oral communication skills.
• Excellent communication, research, problem solving and time management skills.
• Great energy and “can-do” attitude, understand sense of urgency.
• Creative problem solver with great customer service skills.
• Strong proficiency in Microsoft Excel.
• High level of accuracy, efficiency and accountability.
• High level of attention to detail and ability to driving process improvement.

Benefits

• Healthcare Coverage: Medical, dental, and vision plans.
• Retirement Plan: 401(k) with 6% company match, with enrollment eligibility after 30 days of service.
• Life & Disability Insurance: Company-paid life insurance plus short/long-term disability coverage.
• Time Off: 9 holidays, vacation, sick, and float hours.