Key skills
ServiceNowSAPJiraCommunication
About this role
Role Overview
- Provide functional SAP MM and PM support across Incidents, Service Requests and Minor Enhancements
- Diagnose, troubleshoot and resolve SAP application issues in a timely and customer-focused manner
- Analyse business requirements and translate them into effective SAP solutions and configurations
- Support key MM processes including Procurement, Inventory Management, Valuation and Logistics Invoicing
- Support PM processes including Master Data, Maintenance Planning, Work Orders, Notifications and Preventive Maintenance
- Assist with system enhancements, testing, documentation and deployment activities
- Deliver clear communication to stakeholders regarding issue status, resolution paths and outcomes
- Collaborate with technical teams for debugging, transport management and root cause analysis
- Maintain high-quality functional documentation and knowledge base articles
- Ensure solutions align to SAP best practices and DyFlex delivery standards
- Support ongoing system optimisation and continuous improvement initiatives
- Participate in on-call or after-hours support where required (as part of a roster)
Requirements
- Proven experience supporting SAP MM and PM modules in ECC and/or S/4HANA environments
- Strong understanding of end-to-end Materials Management and Plant Maintenance business processes
- Experience working in an SAP Application Support or AMS environment
- Ability to analyse issues independently and recommend pragmatic, fit-for-purpose solutions
- Excellent communication skills with the ability to engage effectively with business users
- Experience working with tickets, SLAs and support tools (e.g. ServiceNow, Jira, SAP Solution Manager)
- Strong documentation and knowledge-sharing mindset
- Exposure to integration points with FI, CO, PP or WM/EWM is highly regarded
- SAP MM and/or PM certification preferred but not essential
- Experience supporting multiple customers or industries is beneficial
- A proactive, customer-centric approach with a strong sense of ownership
Tech Stack
- ServiceNow
Benefits
- A flexible and supportive work environment including the ability to work from anywhere in Australia or New Zealand
- Competitive remuneration and benefits including novated lease, birthday leave, salary packaging, wellbeing programme, additional purchased leave, and company-provided laptop
- Comprehensive SAP training and certifications