Provides technical support to users for business applications, addressing issues and optimizing system performance.
Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage.
Lead troubleshooting for complex business application issues, often coordinating with vendors and IT development teams.
Develop and deliver training for support specialists to build team capability and ensure consistent support practices.
Analyze system performance, identify trends, and recommend enhancements to optimize business processes.
Act as a subject matter expert (SME) for specific applications, guiding best practices and offering strategic insights.
Drive process automation and system improvement initiatives to enhance user experience and operational efficiency.
Participate in on-site customer visits to foster relationships and gather direct feedback for continuous improvement.

IT Business Support Specialist

About this role