Key skills
Communication
About this role
Role Overview
- Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service.
- Document all incoming calls and dialogue within company software.
- Resolve client drug benefit concerns of a medical, financial, or technological nature.
- Provides enrollment support for new PACE enrollees.
- Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
- Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
- Provides help desk support to network pharmacies.
- Education PACE staff regarding CK and network pharmacy processes for facility participants.
- Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
- Coordinates and sets up couriers to ensure timely medication delivery.
- Attend department and company meetings and educational programs upon request.
- Ensures that HIPAA guidelines are followed in every communication with clients.
- Interest in learning new tasks for development purposes.
- Embody AnewHealth’s Core Values in all communications and interactions.
Requirements
- Associate’s degree preferred
- High School Diploma or equivalent required
- CPhT (Certified Pharmacy Technician) certification, a plus
- 1 year of customer service/member service experience in a call center or similar, required
- Health care industry experience, a plus
- Experience in a pharmacy support role, a plus
- Knowledge of plan and benefit structures and Medicare guidelines, a plus
- Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software
Benefits
- Medical, dental and vision coverage effective 1st of the month following date of hire.
- 401(k)
- Flexible spending
- Company-paid life insurance
- Short-term disability
- Paid Time Off
- Paid holidays