Support and execute process improvement projects focused on reducing manual, repetitive, and low-value-added activities.
Collect, organize, and analyze operational data to improve data quality, decision making, and processes.
Contribute to the development and maintenance of reports, dashboards, and KPIs for efficiency, quality, and operational performance.
Support process automation and Artificial Intelligence initiatives, including predictive analytics, decision support, and productivity gains.
Identify operational bottlenecks and propose data-, technology-, and AI-based solutions to increase efficiency, improve quality, and enhance the customer experience.
Collaborate with the team to implement new practices, continuous improvement methodologies, innovations, and updates to existing systems.
Develop solutions using no/low-code platforms.
Map processes for continuous improvement.
Use Generative AI to optimize processes.
Analyze data and build dashboards.
Investigate root causes and propose data-driven solutions.

Ownership mindset in executing tasks.
Analytical ability to interpret data and scenarios.
Strong verbal communication when interacting with peers and stakeholders.
Motivation to learn new things and pursue continuous development.
Organized approach to managing requests and deadlines.
Proactive in identifying and resolving problems.
Good interpersonal skills and ability to work collaboratively in a team.
Resilience and flexibility in the face of change and new challenges.
Critical thinking for daily analysis and decision-making.
Experience with agile project methodologies.
Support in project management and tracking deliverables.
Preparation of presentations and reporting materials.
Creation and monitoring of KPIs and data analyses.
Development of no/low-code solutions using Microsoft tools.
Use of Generative AI (Copilot) to support productivity and analysis.
Bachelor’s degree in Systems Analysis, Engineering, Information Systems, Information Technology, Business Administration, or a related field.

Meal allowance
Transportation voucher
Food allowance
Childcare assistance
Health insurance
Dental insurance
Life insurance
Private pension plan
Gympass and Totalpass partnership
Pharmacy discounts via Univers (Drogasil and Droga Raia)
Access to Itaú Unibanco Club for visits, bookings and accommodation (Guarapiranga, Itanhaém and São Sebastião)
Perks and discounts at partner stores and services across Brazil and Latin America
"Fique OK" program
Corporate University
Discounts on financial products and services

Operations Analyst, PWD

Key skills