Analyze, investigate, document and report on security alerts and/or potential security incidents identified in customer environments
Process security investigation cases in a thorough, yet timely manner
Serve as an incident coordinator for security events that require urgent response, containment, and remediation
Generate meticulous investigative notes for all security alerts and incidents
Provide continuous feedback on security process improvements and customer satisfaction
Stay up-to-date on security training, certification, and emerging threats
Make appropriate escalations on security investigations when warranted
Ensure shift-change documentation is completed and communicated effectively
Follow all available SOPs and escalation communication matrices
Provide customers with meaningful and constructive security consultation during external communications.

Cyber Security Analyst I

Key skills