Leads the execution and governance of all guest-facing onboard marketing across the fleet.
Partners closely with hotel operations and shipboard teams.
Oversees the execution of all onboard marketing, from day-to-day collateral to new activities and experiences.
Develops and oversees implementation and audit processes.
Ensures marketing is consistent, up to date, and compliant with brand standards.
Drives awareness and results for new products to increase onboard revenue.
Participates in ship-refurbishment dry docks and new-build take-outs, ensuring onboard signage and marketing are accurate and current.

Bachelor’s degree in marketing, advertising, or a related field required.
10+ years of experience in marketing communications, brand operations, or hotel operations environments
Proven record of launching products and experiences across multiple channels and/or multi-unit locations
Exceptional written and verbal communication skills
Strong attention to detail and ability to maintain high standards of quality.
Familiarity with brand guidelines and compliance requirements.
Highly organized, deadline-driven, and detail-oriented, with strong operational follow-through and quality control.
Demonstrated ability to build and sustain governance, audit, and continuous-improvement processes.
Proficient at managing and prioritizing multiple projects simultaneously across ships/locations, timelines, and stakeholders.
Team-oriented leader with strong cross-functional partnership skills.
Ability to build strong, sustainable relationships with internal stakeholders and external partners.
Expertise in planning, briefing, and end-to-end execution management for guest-facing communications and onboard marketing.
Experience managing business partnerships and vendors.

Manager, Onboard Marketing Operations

Key skills