Handle warm inbound and warm outbound calls from patients who have already submitted inquiries
Contact new leads within 5 minutes of form submission
Follow provided call scripts to qualify interest and book appointments
Conduct follow-ups with existing leads (weekly, bi-weekly, and older leads)
Schedule appointments accurately and confirm patient details
Maintain clear, friendly, and professional phone communication
Log call outcomes and notes in CRM systems
Support front-desk coverage as needed

Appointment Setter – Virtual Receptionist

Key skills