About this role
Role Overview
- Support plan members across Canada through their journey of illness, recovery, and return to work
- Provide disability benefits and proactive case management
- Evaluate contract terms and medical information to determine eligibility for payments
- Handle daily administrative tasks including responding to emails and calls
- Develop relationships with plan sponsors, plan members, treatment providers, and internal partners
- Write letters communicating benefit-related information based on analytical reasoning
- Demonstrate resiliency, emotional intelligence, and compassion in communications
Requirements
- Bilingualism (English and French) is an asset
- Post-secondary diploma, CEGEP (DEC or DEP), or bachelor's degree in a healthcare program or equivalent work experience
- Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
- Knowledge of disability management and/or group benefits is an asset
- Comfortable and skilled in handling both incoming and outgoing calls
- Excellent organizational and prioritization skills
Benefits
- Health, dental, mental health, and vision insurance
- Short
- and long-term disability coverage
- Life and AD&D insurance
- Employee/family assistance plans
- Retirement savings plans (including pension)
- Global share ownership plan with matching contributions
- Financial education and counseling resources
- Generous paid time off (holidays, vacation, personal, and sick days)