Senior Solutions Consultant

Role Overview

• Collaborates with pre and post sales and with go-to-market teams to understand customer needs, develop proposals, craft RFP/RFI responses, deliver tailored presentations, and articulate solution value and ROI
• Leads discovery sessions to gather business and technical requirements, identify pain points, and align tailored solutions
• Delivers customized product demonstrations, answers technical inquiries, and supports proof-of-concept or trial engagements to validate feasibility and value
• Facilitates solution design workshops with customers and partners, architects scalable SaaS/cloud solutions, defines data, cloud, and integration strategies, and prepares technical documentation and proposals
• Conducts technical feasibility assessments, evaluates risks, costs, and schedules, and advises project teams on implementation strategies
• Bridges communication between product, engineering, and client teams to ensure alignment, escalate technical concerns, and incorporate customer feedback into product development
• Builds trusted relationships with C-level and senior stakeholders, serves as a strategic advisor, uncovers expansion and upsell opportunities, and advocates for customer needs internally
• Guides customers through technical onboarding, integration, performance optimization, and security reviews, supports pre-sales and post-sales phases to ensure implementation success, and provides technical training and enablement for customers and partners
• Provides ongoing support and troubleshooting for clients after deployment
• Develops and maintains technical documentation, user guides, training materials, and reusable assets such as playbooks, best practice guides, and white papers
• Monitors solution adoption and performance post-implementation, partners with the broader organization including product, business value, and the partnership organization to assess adoption and performance. Analyzes results, measures ROI, and recommends enhancements
• Conducts market and competitive analysis to position solutions effectively and highlight differentiators

Requirements

• 8+ years of experience in solution architecture, technical sales, or customer-facing technical roles
• 5 years of experience in healthcare required
• Demonstrates deep understanding and support for SaaS products, data and analytics, and communicating business value through compelling solution narratives and ROI outcomes
• Communicates complex technical concepts clearly and persuasively to executive and diverse audiences, adapting presentations and documentation for varying levels of stakeholders
• Applies structured analytical and strategic thinking to translate business objectives into technical solutions, exhibiting advanced problem-solving and creative solution design in complex environments
• Builds strong customer relationships through emotional intelligence, empathy, and consultative influence
• Manages multiple projects, schedules, and stakeholders effectively under pressure, coordinating with others to ensure alignment with project timelines and deliverables
• Develops and maintains technical documentation, user guides, training materials, and reusable assets
• Provides technical training and enablement for customers and partners
• Conducts technical feasibility assessments, risk analysis, and advises project teams on implementation strategies
• Demonstrates experience with programming or scripting languages (e.g., Python, Java, SQL) for solution prototyping and troubleshooting
• Ability to deliver thought leadership through conference speaking, webinars, or publishing white papers
• Conducts competitive and market analysis to position solutions effectively and highlight differentiators
• Utilizes CRM platforms (e.g., Salesforce, HubSpot) and demonstrates proficiency in data modeling and database technologies

Tech Stack

• Cloud
• Java
• Python
• SQL

Benefits

• Health insurance
• 401K Plan with employer matching contributions
• Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
• Generous PTO with buy/sell options
• 9 Company holidays, a floating day off, and a day off for volunteering
• Employee Assistance Program
• Wellness program
• earn insurance discounts or credit towards health-related items
• Tuition Assistance
• Consultation with financial planner
• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
• Group Discount programs
• mobile, technology services, etc., to help you save money
• E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost