Collaborates with pre and post sales and with go-to-market teams to understand customer needs, develop proposals, craft RFP/RFI responses, deliver tailored presentations, and articulate solution value and ROI
Leads discovery sessions to gather business and technical requirements, identify pain points, and align tailored solutions
Delivers customized product demonstrations, answers technical inquiries, and supports proof-of-concept or trial engagements to validate feasibility and value
Facilitates solution design workshops with customers and partners, architects scalable SaaS/cloud solutions, defines data, cloud, and integration strategies, and prepares technical documentation and proposals
Conducts technical feasibility assessments, evaluates risks, costs, and schedules, and advises project teams on implementation strategies
Bridges communication between product, engineering, and client teams to ensure alignment, escalate technical concerns, and incorporate customer feedback into product development
Builds trusted relationships with C-level and senior stakeholders, serves as a strategic advisor, uncovers expansion and upsell opportunities, and advocates for customer needs internally
Guides customers through technical onboarding, integration, performance optimization, and security reviews, supports pre-sales and post-sales phases to ensure implementation success, and provides technical training and enablement for customers and partners
Provides ongoing support and troubleshooting for clients after deployment
Develops and maintains technical documentation, user guides, training materials, and reusable assets such as playbooks, best practice guides, and white papers
Monitors solution adoption and performance post-implementation, partners with the broader organization including product, business value, and the partnership organization to assess adoption and performance. Analyzes results, measures ROI, and recommends enhancements
Conducts market and competitive analysis to position solutions effectively and highlight differentiators
Requirements
8+ years of experience in solution architecture, technical sales, or customer-facing technical roles
5 years of experience in healthcare required
Demonstrates deep understanding and support for SaaS products, data and analytics, and communicating business value through compelling solution narratives and ROI outcomes
Communicates complex technical concepts clearly and persuasively to executive and diverse audiences, adapting presentations and documentation for varying levels of stakeholders
Applies structured analytical and strategic thinking to translate business objectives into technical solutions, exhibiting advanced problem-solving and creative solution design in complex environments
Builds strong customer relationships through emotional intelligence, empathy, and consultative influence
Manages multiple projects, schedules, and stakeholders effectively under pressure, coordinating with others to ensure alignment with project timelines and deliverables
Develops and maintains technical documentation, user guides, training materials, and reusable assets
Provides technical training and enablement for customers and partners
Conducts technical feasibility assessments, risk analysis, and advises project teams on implementation strategies
Demonstrates experience with programming or scripting languages (e.g., Python, Java, SQL) for solution prototyping and troubleshooting
Ability to deliver thought leadership through conference speaking, webinars, or publishing white papers
Conducts competitive and market analysis to position solutions effectively and highlight differentiators
Utilizes CRM platforms (e.g., Salesforce, HubSpot) and demonstrates proficiency in data modeling and database technologies
Tech Stack
Cloud
Java
Python
SQL
Benefits
Health insurance
401K Plan with employer matching contributions
Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
Generous PTO with buy/sell options
9 Company holidays, a floating day off, and a day off for volunteering
Employee Assistance Program
Wellness program
earn insurance discounts or credit towards health-related items
Tuition Assistance
Consultation with financial planner
Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
Group Discount programs
mobile, technology services, etc., to help you save money
E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost