Key skills
CloudCustomer SuccessSales
About this role
Role Overview
- Owns the relationship held with each customer and serves as an interface between the customer and the Rackspace support infrastructure to ensure technical needs are met
- Owns customer issues from identification to resolution
- Maximizes the strength of the customer relationship by building a solid rapport with stakeholders
- Identifying sales, networking and PR opportunities
Requirements
- 2
- 4 years of experience in a Customer Success Manager role required
- Bachelor's Degree required, preferably in field related to role
- Basic understanding of the IT industry and various technologies
- Basic knowledge of the Rackspace product portfolio, servers, and computer hardware
- Basic understanding of Cloud technologies and working practices
Tech Stack
- Cloud
Benefits
- Health insurance
- 401(k) plans
- Flexible work arrangements