About this role
Role Overview
- Monitors and executes the day-to-day operations of the contact center teams
- Analyzes production, quality, and cost information to identify challenges
- Coaches administrative staff on call quality
- Develops action plans and assists employees needing help
- Handles escalated customer calls to improve satisfaction
- Supervises operation to ensure proper customer experience
Requirements
- Experience managing customer relationships
- Preferred
- Experience supervising others
- Preferred
- Experience using Microsoft Office Suite or similar software
- Preferred
Benefits
- Competitive salary
- Flexible work hours
- Health insurance
- Employee development programs