Customer Care Specialist

Role Overview

• Provide industry leading service while facilitating customer transactions
• Resolve varied customer banking inquiries for customers calling into the Fulton Bank call center
• Proficient in Federal Banking Regulations, internal controls, policies, procedures and bank products
• Support customers' financial health through consultative conversations to identify customers' needs

Requirements

• High School Diploma or equivalent (Required)
• 2 or more years customer service (Required)

Benefits

• Medical plans with prescription drug coverage
• Flexible spending account or health savings account depending on the medical plan chosen
• Dental and vision insurance
• Life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• Paid time off programs including holiday pay and paid volunteer time
• Disability insurance coverage and maternity and parental leave
• Adoption assistance
• Educational assistance
• Robust wellness program with financial incentives