Phone Sales Representative – Aftermarket Auto Parts

Role Overview

• Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
• Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
• Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
• Uses excitement and product knowledge to sell automotive accessories.
• Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
• Builds rapport with customers to foster repeat business up to and including service-related issues.
• Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
• Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
• Answers questions/educates customers, providing purchasing suggestions as necessary.
• Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – phone, chats, texting tool, livechat tickets, quotes, etc.
• Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
• Notifies Sales leadership team of trends or problems encountered.
• Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
• Participates in special projects and performs other duties as assigned by management.

Requirements

• Education: High school diploma or an equivalent combination of education and experience.
• Must have or have the ability to acquire automotive knowledge in all supported vehicles.
• Excellent sales ability and some product knowledge or ability to learn.
• Ability to maintain attendance as defined by company policy.
• Ability to maintain professionalism and use tact when dealing with difficult customers.
• Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
• Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
• Excellent organizational skills with the ability to handle multiple tasks simultaneously.
• Oral and written communication, interpersonal skills.
• Ability to prioritize workload and meet deadlines.
• Upon hire, successful completion of the Turn5 sales new hire training program.
• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.
• Bi-lingual a plus

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Financial: 401(k)/Roth plans with generous company match!
• Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
• Automotive Enthusiast Program: Employee Discounts
• All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
• Vehicle Mod Program
• Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
• Race Reimbursements
• Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
• Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered
• up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance