Regional Field Services Manager

Role Overview

• Responsible for medical device collection programs in hospitals throughout a defined region
• Liaison with hospital staff to coordinate ‘Go Live Days’ for launching the reprocessing program
• Conduct site assessments and create action-item timelines and staff education
• Create routes and schedules for efficient Field Service Representatives (FSR) assignment
• Analyze labor hours and allocate FSR assignments proportionately
• Communicate labor needs to leadership and HR for talent acquisition
• Educate hospital staff on the reprocessing program
• Trouble-shoot and resolve problems in collection systems
• Collaborate with sales teams to increase device collections and identify new opportunities
• Compile and monitor weekly status reports

Requirements

• High School Diploma or equivalent
• At least 5 years of experience in medical or sales environment
• At least 1 year experience in a hospital or operating room setting
• Current valid driver's license
• Vehicle insurance
• Clean driving record
• Experience communicating technical information to non-technical audiences
• Experience providing customer service to internal and external customers
• Experience accomplishing tasks in an optimum order based on time, importance or other criteria.

Tech Stack

• Go

Benefits

• Health insurance
• Life and disability insurance
• 401(k) contributions
• Paid time off
• Employee Assistance Program
• Employee Resource Groups
• Employee Service Corp