License Compliance Associate, Italian

Role Overview

• Identify and capture sales opportunities with existing or new customers, and assist & guide customers in their purchases.
• Take customers through the audit process: from notification of the audit at customer C-level, facilitating the collection of deployment data of the customer environment, presenting the results of the audit analysis to key customer stakeholders (including C-level), escalating within the customer or client side where necessary, and negotiating the resolution of the compliance investment until full closure of the commercial resolution.
• Acquire product, license agreement, and contract knowledge to enhance the ability to understand customer needs across different products and regions and apply the most effective response and solution to the case.
• Drive direct deal closures where the customer has a clear understanding of how the outstanding compliance exposure can be invested in new products.
• Collaborate with internal as well as external stakeholders to ensure a smooth transition for companies from non-compliance into compliance
• Uses Salesforce.com to track all leads, opportunities, activities, and results.
• Drives, develops, executes, and monitors various LC campaigns.
• Ensure cross-functional approach: Work hand in hand with Legal, Channel and other sales teams to maximize revenue opportunities within License Compliance engagements
• Act as a brand ambassador, as your customer-facing role is crucial in supporting our client’s values and mission.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Requirements

• Ideally, 1 year of experience in a similar role
• Advanced Italian and English skills
• Strong communication & negotiation skills
• Basic proficiency in Microsoft Office Products (Excel/Word/Power point)
• Basic proficiency in CRM tools (i.e. Salesforce.com, etc.)
• High emotional maturity and passion for technology sales
• Curious listener & learner, respectful of others, and team player attitude
• Action-oriented, results-focused, able to work independently, and able to handle diverse situations
• Able to adapt and respond to different types of characters, self-driven and self-motivated attitude

Tech Stack

• SFDC

Benefits

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field