Develop, mentor, and coach members of the team
Develop and implement service level and quality standards, ensuring the team meets or exceeds expectations
Create and execute plans – provide clear and accurate documentation and ensure transparency of all work is available to the business in real-time
Manage change; coordinating efforts that contribute to organizational success
Be accountable for several key client-facing areas of CSS, which requires a high level of coordination and consultation to ensure that customer expectations are satisfied
Be a key driver as it relates to the Implementation support area, ensuring that client implementation objectives and deliverables are consistently met

Previous experience in the travel industry
Experience in leading global teams
Proven success in leading projects in travel management operations
Advanced knowledge of Word, Excel, and PowerPoint
Must have excellent communication skills (written and oral) in English
Must be reliable and be flexible with working hours based on the needs of the projects

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Manager, IPCM

Key skills