Ensure operational continuity of NetApp systems on-premises or in the cloud
Execute centralized deployment services
Handle customer tickets in a professional way as per Arrow’s ways of working
Provide monthly activity reports to customers
Respond to system alerts, support tickets, and customer change requests
Serve as the technical advisor and point of contact for customers
Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
Stay updated on industry trends, emerging technologies, and the NetApp roadmap
Participate in the on-call rotation to cover 24x7 service continuity

Degree or equivalent training in Information and Communication Technology (ICT)
Minimum 15 years of experience on NetApp products support and administration
Strong background of Storage infrastructure platforms
Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
Understanding of ITIL and/or Agile methodologies is a plus
Excellent communication skills with the ability to convey technical details to non-technical stakeholders
Role model for team mates in both technical aspects, customer handling and professional attitude
Team player
Capable of working both independently and within an international team
Strong organizational skills with the ability to prioritize and meet deadlines
Proficiency in Portuguese, Spanish and English

Technical Support Specialist – NetApp

Key skills