Works directly with field and corporate management to translate business strategies and requirements into focused business processes
Documents current operating environment and conducts interviews to identify areas for potential improvement
Researches business issues/problems concepts and recommends alternative solutions
Develops and implements streamlined, standardized and efficient work processes with support from others
Participates in the identification of training needs across the organization in collaboration with other team members
Develops reference and training materials, for operations, work processes and systems
May support the delivery of training to field management and associates on new business processes
Develops proposals that outline the work to be accomplished on small to medium sized projects
Manages entire work effort or segment as required
Conducts meetings and presentations
Maintains confidentiality of material being analyzed
Provides proactive analysis of transactional, policy and premium data to identify trends in service and/or premium plans
Performs compliance reviews for adherence to operating procedures and state insurance department regulations
Participates in the on-boarding of new programs, segments, or businesses
Understands the organization and business environment
Maintains current knowledge of insurance industry developments

Bachelor’s degree or equivalent experience
Minimum of 5-7 years of related insurance or specialty lines experience
Experience including researching, developing and implementing processes and procedures
Professional insurance designation is preferred (AICPCU, RPLU)

Comprehensive medical, dental and vision insurance with no waiting period
Competitive paid time off programs
401(k) savings and annual contributions of up to 12% of annual salary
Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

Senior Operations Specialist

Key skills