Identify and analyse Automation & CRM improvement opportunities (proactively and on-demand)
Engage with stakeholders to understand needs, challenges, and priorities
Translate business requirements into clear functional and technical documentation
Support prioritization and manage multiple initiatives simultaneously
Collaborate with Engineering teams to align on solution design and delivery
Conduct testing, validation, and post-implementation reviews
Monitor and continuously improve existing Automation & CRM processes
Ensure solutions are scalable, efficient, and aligned with business goals

Experience in Process Improvement, Business Analysis, RPA, or Salesforce
Strong attention to detail and structured thinking
Comfortable managing multiple priorities and driving initiatives forward
Proactive mindset with the ability to identify improvement opportunities independently
Strong communication skills, with the ability to bridge business and technical teams
Fluent in English (written and spoken)
Nice to have: Experience with RPA tools (e.g., UiPath)
Exposure to Salesforce, Python, C#, or Google Apps Script
Knowledge of Agile, Design Thinking, or Six Sigma methodologies
Experience working with B2C and/or B2B processes, with the ability to identify and implement automation opportunities that improve customer journeys and operational efficiency.

Health insurance for the whole family, flexible working environment and well-being support and tools
Extra days off, sabbatical program and days for you to give back for the community
Training opportunities and free access to Udemy
Flexible benefits program.

Automation, CRM Analyst

Key skills