Manager – General

Role Overview

• Achieves overall sales, KPI and profit goals of his/ her assigned location.
• Manages the complete operations of the store as an on-the-floor leader.
• Performs all functions and ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner.
• Delegates tasks appropriately and holds team accountable.
• Models and ensures all Casa de Montecristo policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Ensure compliance to all state and local regulations.
• Maintains a comfortable, responsible and safe environment.
• Analyzes and measures retail business trends.
• Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships.
• Full P&L responsibility.
• Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the set budget objectives.
• Manages inventory, controls shrink and retail supply expenses.
• Recruit, train and lead a team of top performing associates.
• Challenges and inspires others to achieve and execute sales driving initiatives.
• Monitors and manages store staffing levels, proactively and according to the needs of the business.
• Maintains an active performance development process.
• Provides coaching in the moment and performance feedback to employees.
• Conducts formal performance reviews consulting with HR.
• Acts as an ambassador for the brand within his/her market.
• Responsible for the location’s external relations within the competitive environment.
• Active participant in local networking, marketing, events and activities.
• Maintains visual standards to support the brand image.
• Demonstrates an energetic, persistent and professional demeanor at all times.
• Other duties as assigned by the Market Manager.

Requirements

• Three plus years of retail or hospitality management experience.
• Bachelor’s Degree preferred.
• Deep knowledge of retail and/or hospitality business
• Ability to work a flexible schedule (night, weekends, holidays)
• Previous experience with successfully coaching and developing others is required.
• Exceptional interpersonal skills
• Superb oral and written English communication skills (Proficient with Word, Excel, and Outlook)
• Hands on team player with a strong work-ethic
• Ability to travel, as required (less than 10%)
• Ambitious self-starter, adept at leading through others to consistently deliver superior results.
• A track record of motivating and inspiring a team of individuals to meet challenging standards.
• Desire to develop oneself and others.
• Seeks and delivers constructive feedback.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities