Provide technical recommendations that best suit the environment based on customer requirements.
Support the transition from a break fix operating model to a customer solutions focused operating model.
Drive continuous improvement of implementation methodology and service offerings.
Actively support to implement service strategies to achieve customer loyalty.
Collaborate with a diverse team of internal and external resources to include clinical, sales, and service partners.
Coordinate project resources and tasks enabling team members to focus on customer deliverables.
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes.

1+ year of working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment.
Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
Network configuration and/or troubleshooting experience.
Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment).
Bachelor's degree in computer science, electronics, biomedical, or related fields, or equivalent combination of education and experience.
Ability to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).

field service incentive bonus plans
on-call pay
company fleet/car
training and advancement opportunities
comprehensive Philips Total Rewards benefits program including generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more

Technical Consultant – Travel

Key skills