Be the go-to Open Telekom Cloud expert, leveraging your cloud expertise to provide customers with reliable guidance and drive business growth.
Offer tailored advice to customers, assisting with their first-time use of OTC or enhancing their ongoing cloud performance through consumption growth and upselling strategies.
Proactively engage customers to prevent churn, using analytical insights and management expertise to ensure satisfaction and success.
Liaise with cross-functional teams to translate customer requirements into actionable feature requests.
Actively contribute to the vertical squads within Open Telekom Cloud.
Collaborate on the optimization and evolution of Customer Success Management for OTC, delivering impactful results.
Provide feedback that elevates our “Service Excellence Culture”, ensuring quality improvement across all areas of OTC Customer Success Management.

A degree in computer science, engineering, or a comparable field of study or professional qualification.
Expert knowledge and hands-on experience in IT architecture, cloud technologies (IaaS, PaaS, SaaS), and market-relevant cloud ecosystems.
AI knowledge is a plus—help shape the future!
Familiarity with offerings from AWS, Microsoft Azure, Google Cloud, and Rackspace is beneficial.
Experience with developer tools, APIs, and integration frameworks is a strong advantage.
Understanding the world of standardized services through platforms to offer robust technical solutions.
Proven success in working with international teams and coordinating across borders.
Cloud certifications
showcase your expertise.
Fluent German and English skills, both spoken and written.
Willingness to travel occasionally for both domestic and international assignments.

Senior Customer Success Manager – Cloud

Key skills