Customer Education Manager

Eve is redefining legal technology for plaintiff law firms, aiming to enhance how cases are handled through AI solutions. The Customer Education Manager will develop training resources, run webinars, and provide consultative support to ensure successful adoption of Eve's products by law firms.

Responsibilities:

• Build a scalable library of self-serve resources: video walkthroughs, written guides, quick-reference cards, and interactive tutorials as well as help update and maintain our customer-facing knowledge base
• Develop role-specific training paths for attorneys, paralegals, and legal operations leads
• Adopt a consultative approach to customer processes and workflows to help firms seamlessly incorporate Eve into their firm
• Run live training webinars for new and existing customers
• Track engagement with educational content and connect it to product adoption and health metrics
• Conduct customer calls to answer product questions and drive solutions to any customer concerns and help close gaps for customers who might be getting stuck on their Eve journey
• Translate customer learning patterns into structured product feedback for the Engineering and Product teams
• Work with Product to create in-app guidance and contextual help as new features ship

Requirements:

• 3+ years in customer education, customer onboarding, customer success, or a closely related role at a SaaS company
• Experience building training programs and content libraries, not just maintaining them
• Strong written communication: you can take something complicated and make it clear without losing accuracy
• Comfortable running live training and webinars with customers
• Data-oriented: you track what you build and use results to improve it
• Experience in legal tech, legal operations, or working directly with law firms
• Familiarity with LMS platforms
• Instructional design background or formal training in adult learning
• Experience at an early-stage company where you had to build before you could scale