Lead and expand strategic business relationships, driving retention, client satisfaction and growth activities within an assigned portfolio of Global Enterprise accounts
Develop executive-level relationships with clients by researching and understanding complex business needs
Create and maintain strategic account plans for top Global Enterprise clients
Assist in the renewal of existing business in partnership with the Client Development Executive
Own client retention activities, ongoing satisfaction and long-term relationship health across assigned accounts
Generate client advocacy and referenceable success stories that can be leveraged in the market
Marshal cross-functional resources to ensure client satisfaction and elevate voice of client insights to promote innovation
Maintain and expand relationships within the client network across multiple buyer personas, stakeholders and executive sponsors
Gather data and insights regarding usage, outcomes and business value; ensure adoption and usage align with projected levels and strategic objectives
Lead client briefings, quarterly business reviews, executive summaries and senior stakeholder presentations
Collaborate with Customer Success team on data quality best practices and proactively address gaps, risks and growth opportunities
Inform and educate clients on new and existing projects/products and provide strategic recommendations aligned to client priorities
Create, qualify and refer leads to the Client Development Executive

Bachelor's degree or equivalent experience
5+ years of complex relationship management experience supporting large, strategic or Global Enterprise clients
Experience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA)
Experience with consultative sales, customer service, executive relationship management and project management
Ability to travel

Great compensation package including uncapped commission
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Senior Relationship Manager – Enterprise/Global Brands

Key skills