Answering phone calls from system members in centers, warehouse, traffic, CCRs, and others.
Responding to real time chats for live support and/or troubleshooting.
Opening and responding to incident emails received through our Incident Management Tool.
Creating incident tickets using our Incident Management Tool to document, research, and resolve every point of contact made with the field.

Strong written and oral communication
Proficient with computers and common office applications (MS Edge, Google Chrome, MS Office, etc)
Good Customer Service
Ability to problem solve and think critically
Ability to multi-task as well as alternate between tasks without disruption
Must be able to work in a high volume/high workload environment
Ability to work independently as well as in a team-based environment
2+ years of U-Haul experience (preferred)
1+ years of experience with U-Box and the U-Box program (preferred)
10 to 12 months of previous office experience (preferred)

Field Support Analyst

Key skills