Key skills
ITSMServiceNowStakeholder ManagementCommunication
About this role
Role Overview
- Work closely with business stakeholders and technical teams to ensure the ServiceNow solutions meet business needs
- Collaborate with business stakeholders to gather and analyze requirements
- Document and translate business requirements into functional specifications
- Assist in the mapping of existing processes to ServiceNow solutions
- Map business processes and identify opportunities for process optimization
- Ensure that ServiceNow solutions align with industry best practices and the organization's goals
- Propose improvements and automation to enhance efficiency
- Work closely with the development and technical teams to ensure successful solution delivery
- Maintain communication with business stakeholders to ensure alignment and satisfaction
- Stay updated with ServiceNow features and best practices to recommend system improvements
Requirements
- 5+ years of hands-on experience implementing, configuring, and maintaining the ServiceNow platform in enterprise environments
- Deep expertise in ServiceNow modules (ITSM, CSM, SPM, GRC, or similar)
- Demonstrated proficiency in ServiceNow configuration including workflows, UI policies, business rules, and advanced reporting
- Solid understanding of ITIL processes and service management best practices
- Excellent communication and stakeholder management skills with ability to translate business needs into technical solutions
- Fluent German language skills (written and verbal)
Tech Stack
- ITSM
- ServiceNow
Benefits
- 30 days of paid vacation
- Internal and external training opportunities
- MyN – Nagarro Employee Share Program
- Attractive company bicycle arrangements
- Modern office space at central locations with high-tech equipment
- Sports programs
- Access to the corporate benefits portal
- Free fruit and drinks