Key skills
CloudSOAPVisualforceAnalyticsOAuthPostmanGitSalesforceJiraAgileScrumCommunication
About this role
Role Overview
- Writing and reviewing great quality code
- Develop and customize Salesforce solutions with a strong focus on Service Cloud
- Design, build, and maintain applications using Apex, Lightning Web Components (LWC), and SOQL
- Implement and manage Einstein Bots and conversational interfaces for customer engagement
- Design and optimize conversational flows and bot frameworks
- Integrate Salesforce with external systems using REST/SOAP APIs
- Work on Einstein Analytics and Einstein Discovery to deliver insights and intelligent features
- Support and enhance contact center solutions and unified messaging capabilities (if applicable)
- Collaborate with cross-functional teams to gather requirements and deliver scalable solutions
- Participate in Agile/Scrum ceremonies, including sprint planning, stand-ups, and retrospectives
- Ensure code quality, perform testing, and maintain documentation
- Maintain solution documentation, technical designs, and deployment guides.
Requirements
- 8+ years of total experience
- Strong experience in Salesforce development, customization, and architecture
- Strong experience in expertise in Service Cloud
- Strong proficiency in: Apex programming, Lightning Web Components (LWC), SOQL, API integrations, Visualforce
- Hands-on experience with Einstein Bots, Einstein Analytics, Einstein Discovery, Contact Center integrations
- Hands-on experience with Salesforce Lightning Customization and SLDS
- Good understanding of conversational flow design and bot frameworks
- Experience working with tools such as Git, Jira, VS Code, and Postman
- Ability to work effectively in Agile/Scrum environments
- Strong understanding of Salesforce configuration including Flows, Workflows, Approvals, and Automation
- Proven experience in designing and implementing integrations using REST, SOAP, and OAuth 2.0
- Strong analytical, problem-solving, and communication skills with the ability to work directly with customers.
- Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Tech Stack
- Cloud
- SOAP
- Visualforce