Senior Manager, Staff Software Engineering

Role Overview

• Work with your Director to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time.
• Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives.
• Understand how requirements and design choices may impact systems across multiple areas.
• Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery.
• Initiate and support all aspects of performance management for team members
• mentoring, performance and coaching plans, reviews, warnings, terminations, etc.
• Cultivate a culture that motivates all levels of performers to higher levels of achievement.
• Foster a culture of growth mindset that acknowledges and expects individuals to grow and be accountable.
• Influence those you motivate and coach to be receptive to feedback.
• Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies.
• Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience.
• Develop the team budget and be accountable for reporting on results achieved at regular intervals.
• Significantly contribute to the team planning process to include surfacing associate level proposals.
• Collaborate with the product teams to understand their pain points around performance, resiliency and formulate strategies to address recurring issues in a sustainable way.
• Influence and build vision with product owners to ship quality products in a faster pace.
• Drive the team towards building solutions towards the long-term goals while ensuring that high priority tech debts are solved in an efficient way.
• Consistently share best practices and improve processes within and across teams.

Requirements

• 8+ years with customer communications platforms, services, and software (e.g., contact center, omnichannel, CPaaS, or adjacent integrations).
• 6+ years hands-on coding experience.
• 5+ years building and operating software in a large-scale, mission-critical environment (reliability, incident response, change discipline).
• 5+ years managing and developing technical teams — hiring, coaching, performance conversations, capacity planning, and day-to-day prioritization — in addition to supervising personnel in technical operations or engineering settings.
• 5+ years technical / engineering management experience: owning roadmaps and delivery, cross-functional alignment with product and operations, and accountability for quality, timelines, and production health.
• 5+ years with a major public cloud (AWS preferred; GCP or Azure acceptable), including design, implementation, and operational ownership of cloud-based services.
• 2+ years with automated testing — unit, integration, and end-to-end functional tests — including standards and practices for teams you lead or oversee.
• Strong foundation in algorithms, data structures, and core computer science concepts.
• Basic UI/UX, API, and prototype design; REST/JSON/XML and integrations with Amazon Connect contact flows, Lambda, and API Gateway.
• Fluency with Python, Java, Go, .NET, JavaScript/TypeScript, XML, JSON, and RESTful web services.
• OOP, design patterns, microservices, and frontend/backend unit testing (including backends invoked from Connect).
• Strong multi-cloud knowledge (AWS, GCP, Azure) with AWS depth: Connect, Lambda, S3, DynamoDB/RDS, SNS/SQS, EventBridge, CloudWatch, IAM, VPC.

Tech Stack

• AWS
• Azure
• Cloud
• DynamoDB
• Google Cloud Platform
• Java
• JavaScript
• Microservices
• Python
• TypeScript
• Go
• .NET

Benefits

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility
• We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.