Configure, administer, and support internal business applications in alignment with Guidehouse standards for security, governance, and performance
Provide Tier 1 / Tier 2 support for end users, including troubleshooting application, software, and basic system issues
Assist with support and maintenance of enterprise systems, including ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics, Workday, Deltek Costpoint, Deltek Replicon)
Customize application features, workflows, forms, and role‑based access to support business processes
Support user access requests, account setup, and basic security permissions
Leverage low‑code / no‑code platforms, automation tools, and AI‑enabled features to streamline workflows and reduce manual effort
Partner with business users to gather requirements, document use cases, and translate needs into effective application configurations
Assist with testing, upgrades, releases, deployments, and change management activities
Document incidents, resolutions, configurations, and standard operating procedures
Participate in data validation, basic reporting, and application optimization initiatives
Coordinate with vendors or internal technology teams to escalate and resolve issues as needed
Support training efforts and help users adopt new systems or features
Operate with professionalism, attention to detail, and collaboration in a fast‑paced, team‑oriented environment

Requires a University Degree and minimum 0-2 years of prior relevant experience OR 4 years of relevant experience in lieu of degree
Strong interest in enterprise technology, business applications, and process improvement
Foundational understanding of: Application administration and configuration concepts
IT fundamentals such as operating systems, networking, or databases
Data structures, basic SQL, or reporting concepts
Strong analytical, problem-solving, and organizational skills
Clear written and verbal communication skills, with the ability to work effectively with technical and non-technical users
Demonstrated professionalism, accountability, and willingness to learn

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend

Application Administrator – IT Analyst, Business Applications

Key skills