Director, Market Sales – South

Role Overview

• Drive all retail sales of T-Mobile's wireless product & services portfolio within their defined Market with the goal to increase market share
• Responsible for realizing the full potential of the T-Mobile brand through in-store sales and training efforts across assigned branded stores
• Focus on sales strategies and tactics, including key initiatives such as leading sales growth and team performance within this critical Market
• Set vision and strategy to lead the growth of market share and ensure retail sales teams are consistently providing an outstanding customer experience
• Identify and diagnose systemic financial and operational performance gaps, develop required corrective action plans, and execute on collaboratively established Sales KPIs
• Interpret corporate strategy and translate and communicate goals to a team of multiple District Managers
• Drive T-Mobile goals and strategy to the 3rd party distribution with Senior Manager; work with TPR account managers through influence management and collaboration to meet corporate goals and strategy
• Inspire leadership to create elite teams of customer service professionals that go the distance; continuously stay connected with the field through store visits
• Develop Market-level financial and operational targets; manage financials for the portfolio of Markets and conduct regular assessments of Store and Market performance against financial targets
• Build pride and motivation across the portfolio of Districts; drive teams, processes, and systems that efficiently and consistently deliver a top-notch retail experience for the customer
• Deliver revenue, profit, and customer growth through district
• and store-level P&L management; diagnose store performance issues through site visits and one-on-one conversations with District Managers and Store Managers; set operational and performance standards across Stores and Markets
• Escalate relevant feedback to SVP and participate in strategy development; increase competitive port-ins and T-Mobile market share; enable the distribution of cutting-edge products and superior services that reflect T-Mobile's retail promise
• Develop strong relationships with cross-functional counterparts in the field, including Human Resources, Loss Prevention, Customer Care, and Engineering, as well as centralized teams such as Marketing, Local Channel Management, Public Relations, and Corporate Operations and Training
• Play a role in creating excellent store environments and selecting favorable locations; provide input to the SVP, Region Field Sales on Market opportunities and priorities for Store development
• Assist the Headquarters Store Development team as requested; coordinate with cross-functional teams and Store Development on specific build-out issues
• Evaluate merchandising and marketing strategy; implement and translate corporate-driven strategy; assess merchandising and marketing needs across the Market and escalate relevant feedback
• Communicate the product and service line, as well as new products in development
• Maintain keen awareness of demographic and wireless trends, as well as competitive threats, within the Market

Requirements

• Bachelor's Degree (Preferred)
• Master's/Advanced Degree (Preferred)
• Must have 10+ years’ experience in a Senior Field Sales leadership role leading a large and diverse retail organization with a proven track record of success (Required)
• Experienced leading a large, multi-state region and/or populous city or major market (Required)
• Experience inspiring, motivating, and managing commissioned employees (Required)
• Must have experience working firsthand in a customer-facing sales role, either frontline retail or B2B sales (Required)
• Demonstrated people development ability including a focus on developing emerging leaders (Required)
• Possesses insight into the drivers of financial performance in the Market and understands store-level performance drivers (Required)

Benefits

• medical, dental and vision insurance
• flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off
• up to 12 paid holidays
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short
• and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs