Provide insights and recommendations that optimize experiences by collaborating with cross-functional teams across the organization
Develop and maintain data and reporting solutions including reports, dashboards, and self-service tools to support enterprise objectives
Apply analytical and modeling techniques to enhance decision-making and prioritize resources across various business options
Create and deliver executive-level presentations that clearly communicate complex analytical findings to influence leadership decisions – Must be able to tell stories with data at the Executive/C Suite level.
Also responsible for other duties/projects as assigned by business management as needed

Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)
Acceptable areas of study include Data analysis, data science, decision science, similar quantitative fields or equivalent practical experience (Required)
7-10 years Analytics experience solving analytical problems using quantitative approaches
Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.): Advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
Experience with Python, R, Go or similar statistics or data science language preferred. (Preferred)
Telecommunications (Preferred)

Senior Business Analysis Manager – Customer Experience Strategy

Key skills