Senior Sales Customer Strategy and Growth Manager – CPG

Role Overview

• Develop and execute short‑ and mid‑term customer strategies to deliver monthly, quarterly, and annual revenue commitments
• Own forecasting and demand planning , leveraging market insight and customer intelligence to align commercial plans with supply and inventory strategies
• Build and sustain senior‑level relationships with global customers , ensuring alignment with enterprise business objectives and long‑term growth priorities
• Drive revenue and share growth through data‑driven insights, market analysis, and cross‑functional collaboration on pricing, portfolio, and go‑to‑market strategies
• Ensure operational and supply chain alignment to support growth plans, service excellence, and execution reliability
• Lead complex contract and negotiation processes , safeguarding enterprise interests while enabling sustainable commercial outcomes
• Partner cross‑functionally with Marketing, Finance, Operations, and Supply Chain to execute customer strategies and accelerate market penetration
• Monitor performance against key objectives, translating insights into executive‑level recommendations and communicating progress, risks, and opportunities to senior leadership

Requirements

• Bachelor’s degree in Business, Marketing, Economics, Finance, or a related discipline, or an equivalent combination of education and relevant professional experience; MBA preferred
• 10+ years of progressive experience in customer‑facing, commercial, or growth‑oriented roles, including Customer Strategy, Account Management, and Commercial Strategy or Business Development
• Proven sales experience across both corporate and manufacturing environments, including work within a multinational organization supporting customers in Canada and the United States
• Demonstrated success leading complex customer strategies across categories and regions
• Proven track record of architecting, building, and converting growth pipelines across near‑ and long‑term horizons
• Experience influencing and leading cross‑functional teams (Operations, Supply Chain, Finance, Marketing) without direct authority
• Extensive customer‑facing experience at the senior stakeholder and executive level, including negotiation, strategic planning, and executive engagement
• Senior‑level experience independently owning the full negotiation lifecycle, from strategy development and stakeholder alignment through final agreement
• Experience working with global key accounts and managing high‑value customer relationships; familiarity with Key Account Management programs preferred
• Strong operational background with expertise in supply chain, inventory management, and fulfillment processes
• Ability to analyze sales and performance data, identify trends, and translate insights into actionable growth strategies
• Proficient in CRM platforms, SAP, and enterprise sales and inventory management systems
• Excellent negotiation, communication, and strategic planning capabilities

Benefits

• Vacation time and paid holidays
• Medical, dental, prescription and vision care coverage
• Pre-tax accounts
• Well-being program which includes opportunity to earn employer contributions
• Life and AD&D Insurance
• Disability Insurance
• 401(k) retirement saving plans with employer contributions
• Financial advisors to assist with retirement planning and financial wellness
• Employee Assistance Program