Account Supervisor

Role Overview

• Lead delivery. Take ownership of timelines, budgets, scopes, and resourcing across projects. Ensure efficient delivery, proactively managing risk, identifying opportunities, and driving best-in-class output across all workstreams.
• Set the standard for the work. Champion creative excellence and strategic rigor. Ensure all outputs are insight-driven, on brief, and delivering meaningful impact, while constructively challenging teams and clients to push the work further.
• Own senior client relationships. Act as a trusted advisor to senior stakeholders. Lead conversations with confidence, provide clear recommendations, manage feedback effectively, and navigate challenges with a solutions-focused mindset.
• Drive strategy. Partner closely with strategy and creative teams to define direction, shape briefs, and ensure clarity and focus across all projects. Bring strong perspectives on audiences, channels, research, and evaluation.
• Build and lead teams. Foster strong cross-agency collaboration and create a positive, high-performing team environment. Provide clear direction, support, and mentorship to more junior colleagues.
• Contribute to agency growth. Identify opportunities for organic growth within accounts, support new business efforts, and contribute to shaping agency initiatives, culture, and ways of working.
• Lead up and down. Provide clear leadership across teams while maintaining strong alignment with senior stakeholders. Escalate issues appropriately and act as a reliable, accountable lead across delivery.

Requirements

• You’ll have significant experience in a commercial communications role or similar environment, and be confident operating at a senior level with responsibility for both client relationships and project delivery.
• You’re organized, articulate, and strategically sharp, with the ability to lead high-profile, high-stakes projects.
• You take ownership seriously — for the work, for the client relationship, and for the agency’s reputation.
• A degree in Politics, History, International Relations, Marketing, Communications, or a related field (or equivalent experience)
• Fluency in written and spoken English
• Excellent written and verbal communication skills, with confidence engaging and influencing senior stakeholders
• Strong commercial acumen and experience managing budgets, scopes, and forecasting
• Strong proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel, Teams)
• A strong interest in geopolitics and global affairs
• The legal right to work in the United States
• Willingness to travel internationally and work independently
• 5+ years of experience working in a communications agency

Benefits

• Family & parental support 12 weeks’ full pay for Primary Carers and 6 weeks for Secondary Carers (after one year of service; return requirements apply for subsequent leave) which applies to birth, adoption, and surrogacy
• Up to 10 days’ paid fertility leave per year (5 per cycle)
• 2 days’ paid leave for new grandparents
• $2,500 annual interest-free parental loan
• $6,000 interest-free fertility treatment loan
• Healthcare & wellbeing Three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded)
• $0 employee-cost dental and vision
• 10 days’ health leave per year (mental and physical)
• 24/7 mental health support through Self Space Wellhub subscription
• Financial & practical support 401(k) match (3% after 3 months; 4% after 1 year)
• Pre-tax commuter benefits
• 10 days’ paid military leave
• Full pay for jury duty (state/city payments declined)
• Uber/taxi home after 9:30pm
• Time off & flexibility 23 days’ PTO (with 3 discretionary carryover days; CA/CO policies follow state mandate)
• 10 federal holidays, plus the day after Thanksgiving
• Option to swap 2 federal holidays (excluding Thanksgiving and the day after)
• Office closed between Christmas and New Year
• 10 days’ special emergency leave (including bereavement)
• 10 days’ volunteering leave (5 paid, 5 unpaid)
• Half-day for blood donation
• Work from anywhere for up to 2 weeks per year (subject to approval)
• Culture & development $300 annual cultural stimulation allowance (accrued monthly; available after 90 days)
• Weekly Thursday happy hour
• Mentorship and Buddy programs