Senior Web Program Manager

Role Overview

• Own all phases of complex, cross-functional digital programs — from inbound ticket management, to planning through delivery — with a clear understanding of vision, scope, objectives, timelines, business value, and resource requirements.
• Develop holistic program plans composed of multiple project plan documents, including business requirements, technical specifications, schedules, funding, and resource plans.
• Track milestones, tasks, and deliverables; provide timely status updates to stakeholders and senior executives; and proactively identify and mitigate risks and dependencies.
• Lead process improvement initiatives to increase efficiency and delivery quality.
• Serve as the strategic bridge between vision and tactical execution, translating high-level business objectives into actionable program roadmaps.
• Interface with executives and senior leadership to align on priorities, communicate timelines and approval frameworks, and present program progress and website demonstrations.
• Facilitate team discussions, resolve conflict, and remove impediments that block the team's ability to meet project objectives.
• Orchestrate the efforts of cross-functional teams — including Creative, IT, PMM, Campaigns, and front-end development — to execute strategic launches, awareness campaigns, website updates, and other digital initiatives.
• Partner with internal stakeholders to define desired website functionality and appearance; lead the development team through product development stages and into live deployment.
• Work effectively with external agency providers, consultants, and contractors as needed.
• Document website development processes and procedures; establish and scale best practices across the digital program.
• Introduce mitigation tactics to minimize project delivery risks and drive continuous improvement across programs.

Requirements

• 7+ years of project management experience at a digital agency and/or internal digital department with a primary focus on digital
• Proficiency with project management tools and methodologies (e.g., Airtable, Jira, Google Sheets) and experience with Google Suite, Salesforce, and Tableau
• Experience integrating AI tools into program management processes to increase efficiency
• Experience working in a digital agency and/or internal digital department where high-quality results are required
• Strong understanding of the digital production process, timelines, and scoping requirements
• Experience launching digital solutions, including ongoing analysis and continuous product improvements
• Working knowledge of the technical software development process and Agile delivery methods, including Scrum and/or Kanban
• Outstanding organizational, communication, and interpersonal skills — written, verbal, and presentation
• Ability to work effectively with agency providers, consultants, contractors, and other external suppliers
• Proactive approach to identifying and resolving obstacles and risks in partnership with teams and stakeholders

Tech Stack

• Tableau

Benefits

• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans