Responsible for planning the server or rack, arranging the server mounting or rack installation, and following up the installation of the server operating system
Responsible for the daily maintenance, troubleshooting, repair and follow-up break-fix of the server and other hardware
Maintain data on internal systems including Asset Management, Ticketing, & rack elevations
Work with remote vendors or junior SOE to solve hardware batch failures and problems
Oncall on duty, responsible for dealing with the problems raised by the business owner side
Collect and check online asset data
Submit and track the part RMA or media destruction process
Server network troubleshooting
Server lifecycle management
Other server operation related work

Bachelor’s Degree in Computer science, Electrical engineering or any other relevant fields
Strong ability to work under pressure; Strong learning ability, broad technical interest; Strong sense of responsibility, full of enthusiasm for work
Good communication skills in English, Mandarin is preferred, good team work spirit; Ability to work independently
Knowledge of the interdependencies of data center functions and technologies
Experience with massive remote OS installation such as PXE boot
Can understand and run Shell or Python scripts
Familiar with simple automation tools, such as Ansible
Familiar with Linux system, able to locate hardware faults;
Strong analytical and problem solving skills
Basic TCP/IP knowledge concepts – Subnetting, VLANs, DNS, Ipv6;
Ability to perform general troubleshooting
Knowledge of out-of-band/lights-out server communication methods, such as IPMI and NCSI
Strong documentation skills and habits

Server Operations Engineer

Key skills