Bilingual Care Coordinator, Transition of Care

Role Overview

• Partner closely with an RN case manager to support members through transitions of care
• Schedule appointments, coordinate services, assist with authorizations, and help close care gaps
• Reach out to members telephonically to assist with referrals, authorizations, home health care, and scheduling appointments
• Manage new alerts and update the Case Manager of changes in condition, admission, discharge, or new diagnoses
• Establish relationships with members, earn their trust, and act as a patient advocate
• Assist with outreach activities and maintain/updating member records

Requirements

• Minimum 1 year of experience in care coordination, case management, or transitions of care
• Experience supporting members/patients with scheduling, authorizations, referrals, and coordination of services
• Experience interacting directly with patients/members in a telephonic or care coordination setting
• High School Diploma or GED and/or 4 years' relevant experience in lieu of education

Benefits

• Health insurance
• Paid time off
• Professional development opportunities