Operations Support Coordinator

Role Overview

• Develop and maintain positive relations with vendors, clients/ residents and internal partners
• Receive and handle customer calls and email requests for services
• Manage real-time inquiries while keeping track of and responding to commitments
• Act as Project Manager and Vendor liaison as needed
• Manage the scheduling and completion of all project type work orders
• Ensure work orders are thoroughly created to resolve the current needs of the homes
• Act as a final escalation point for determining disputes or unsatisfied service confirmations
• Maintain open communication with Affiliates adhering to contracts
• Enter information into the database ensuring consistency and accuracy
• Demonstrate professionalism in communication and relationship development
• Foster a positive team environment
• Assist in training team members and providing constructive feedback
• Perform ad-hoc projects and other duties as assigned

Requirements

• High school diploma required
• 4+ years of customer service experience preferred
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
• Strong Communication Skills
• Organizational or Project Management skills preferred
• Mastery of Lessen’s One platform is strongly preferred
• Advanced troubleshooting knowledge and ability to articulate
• Property maintenance experience preferred
• Trades knowledge